Big Bunny Creative specializes in:
We combine creative design with strategic product sourcing to create branded experiences that drive connection and growth!
Big Bunny is not just a vendor, we are a creative partner.
Our approach combines:
The result? Branded merchandise that people actually want to keep, and brands that people remember.
Custom branded products are items like apparel, drinkware, bags, office supplies, and gifts that feature your logo or messaging. These products are used for:
At Big Bunny Creative, we go beyond basic and overdone "swag" to curate products that feel elevated, intentional, and aligned with your brand.
Yes! We specialize in:
We curate items that feel elevated, useful, and aligned with your brand identity.
Yes! In addition to custom branded products, we offer:
We ensure your branding is cohesive across both digital and physical touchpoints.
100%. Our in-house design team can create everything from logos to full brand systems and custom artwork for your products.
If you already have artwork, we’ll review and optimize it to ensure the best possible print quality.
Our process is designed to be collaborative and seamless:
We guide you through every step so your project stays on track and on brand!
For most custom branded products, we recommend ordering 3–4 weeks in advance. Larger or more complex projects may require additional time.
If you have a firm event date or “in-hands date,” we’ll work backwards from that to ensure timely delivery.
Rush options may be available depending on the product.
Although we do reccommend planning in advance, we understand that things come up that require your brand to be present!
Rush production and expedited shipping may be available depending on the product and timeline.
Additional fees may apply.
Delivery timelines vary depending on the product, customization method, and shipping location.
We provide estimated production and shipping timelines upfront and keep you updated throughout the process.
For a typical order, once all pricing and artwork is approved, production time is approximately 5-7 business days with a 3 day shipping time.
Yes, most custom promotional products have minimum order quantities (MOQs), which vary by product and supplier.
Less expensive items typically require a higher minimum quantity and MOST items do not come with an option to order only 1 (although there are acceptions).
We help you find options that fit your quantity needs and budget, whether you need a small batch of curated gifts or a large-scale order.
Vector files (AI, EPS, or PDF) are preferred for the highest quality results.
If you’re unsure what you have, send it over! Our designers will review your files and help guide you on how to prepare them for production if needed.
Clients are responsible for carefully reviewing and approving all proofs before production begins. Our team will send a proof for approval on every order.
Once artwork is approved, Big Bunny Creative is not responsible for errors in design, spelling, or layout.
We can provide a few versions of samples:
Random samples are great for quality checking and color matching approvals. Spec samples are suggested for full custom or high quantity orders if timeline permits.
Yes, please! Reorders help maintain brand consistency and if it worked well once, we suggest doing it again if the audience permits.
We keep records of your past projects to streamline future orders.
Our quotes are valid for 15 days unless otherwise stated.
Due to inventory fluctuations, material costs, and supplier pricing changes, pricing is not guaranteed until your order is approved to move forward into production.
This depends on your client status - we require a full up front payment or 50% deposit from new clients. Established clients receieve Net 15 days to pay invoices that are sent once items ship out.
Some orders require full payment or a deposit before production begins, especially for:
We’ll always outline payment terms clearly before moving forward.
Since most of our items are custom-made, products are typically non-returnable and non-refundable.
If there is a defect or issue with your order, please contact us immediately and we will work with our vendors to reach resolve as soon as possible.
Yes, we do and we love these types of projects! We offer:
We assist our clients in logistics management for corporate gifting, team distributions, and event kits. This includes:
Yep. Once your order ships out from our trusted decorators, tracking information is emailed to the project contact as soon as the link details are live and populated.
We carefully plan production timelines to meet you in-hands date or event date, so this does not happen often - but unfortunately once orders are shipped, carriers like UPS and FedEx are outside of our control.
We are not responsible for delays caused by shipping carriers, weather, or transit issues, but we are familiar with this type of frustration and will continuously monitor and communicate updates until we have a resolution.
We are based in Houston, Texas, and have the ability to serve clients nationwide with the ability to ship anywhere that our mail carriers service!